Frequently Asked Questions
Everything you need to know about shopping with Ziggy Lou™
What is the typical shipping timeframe?
Orders are processed within 1-2 business days. Standard shipping within Australia typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return policy?
We offer returns for store credit on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How do I care for my Ziggy Lou™ garments?
To maintain the quality of our signature knits and fabrics, we recommend a cold gentle hand wash with mild detergent. Lay flat in the shade to dry and avoid tumble drying.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific country and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey to your door.