Returns & Exchanges
At Ziggy Lou™, we want you to love your heirloom-quality pieces, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that for hygiene reasons, headwear and sale items are considered final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully fold your items and place them in their original branded packaging, ensuring all tags remain attached and the garment is in original condition.
Ship It Back
Affix the prepaid shipping label provided via the portal to your parcel and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing